Our company uses the ATA carnet procedure to send out demonstration kits with our engineers when they travel overseas. Despite our standard instructions, one of our engineers left the goods and carnet with a customer who now says they can't find the goods though they say they still have the carnet. What can we do as we know that if the carnet vouchers aren't stamped at re-export we could forfeit our guarantee for the duties and taxes as well as potentially being fined.
If you cannot provide the goods for re-export then it will be assumed that the goods have remained in your customer's country and any import duties, local taxes and potential penalties will have to be paid by you.
If the goods are located within the validity of the Carnet then it must be arranged for the goods and Carnet to be re-exported from the overseas country ensuring it is endorsed by the relevant Customs Authority and UK Customs upon return. Please remember Customs need to inspect the goods against the Carnet so will require somebody to accompany it.
If the instructions for use are followed correctly and the paperwork completed properly, then Carnets can be discharged accordingly once returned to the issuing Chamber.
For additional information on our ATA Carnet service visit www.essexchambers.co.uk